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Hire a Motorhome

FAQs

Where is collection of the motorhome?

We are based in Edenbridge, Kent, approximately 15 minutes from either junction 5 or 6 of the M25.

Are the motorhomes difficult to drive?

The motorhomes themselves are very easy to drive and the 2.3L diesel engine makes driving up even the steepest of hills easy. There is however the need to be aware that you are driving a much wider and taller vehicle than you may be used to, Therefore you may need to keep an eye out for hazards that you wouldn’t normally notice driving a car. The motorhome will also have a much larger turning circle than you are used to but in general most people tend to adjust quite quickly.

What does the rental price include?

Your quoted price includes Vat, parking for one car during your hire,  fully comprehensive insurance, unlimited mileage, roadside assistance, gas for heating/cooking and built in Sat Nav, kitchen utensils and basic bathroom essentials, outside table and chairs, 240v hook up lead, levelling ramps, Credit card payments, Bike rack, Bowls, Can opener, Chopping board, Corkscrew, Cutlery, Dinner plates, Dishcloth, Dustpan and brush, Fire blanket, Fire extinguisher, First aid kit, Frying pan, Frying spatula, Kettle, Level blocks, Mains connection lead, Mugs, 2x gas bottles, we operate a replace what you use policy with these so whatever’s left from the previous hirer (we do however make sure you have at least some gas onboard) Satellite navigation, Saucepans, Scissors, Small plates, Smoke alarm, Table and chairs, Tea towel, Toilet chemicals and a roll of toilet paper, Tumblers, TV with DVD player or smart TV and full familiarisation tour of the vehicle.

Are there any extra charges I need to worry about?

The only extras available are:
Bedding packs if required (we normally ask you to bring your own) these are charged at £30 per bed and consist of sheet, quilt and cover/s, pillow/s and a towel.

Charges for European travel £175
This provides you with unlimited mileage, European travel insurance and breakdown cover, VE103 form (vehicle on hire), at least one full bottle of Gas, high vis jackets for each passenger, Warning triangles, GB badge, headlight adapters, spare fuse/bulb kit, European plug adapter, first aid kit, snow chains (when required).

Trips to Ireland (south) £100
Includes all as above excluding full bottle of Gas and snow chains.

How old do I need to be?

We can insure drivers from the age of 23-75 with 2 full years of driving experience.

Do I need a special license to drive the motorhome?

No, all of our motorhomes can be driven on a standard car licence.

What happens if I need to cancel a booking?

Any cancellations that occur 6+ weeks before the collection date will incur the loss of the non-refundable deposit.

6 weeks - 2 weeks: 50% of total hire charge
2 weeks - No Show: 100% of total hire charge

This is to compensate us for our time during the booking process and for the loss of the booking, which we may not be able to find a replacement for on short notice. We strongly advise all customers to take out holiday insurance.

Can I take the motorhome to Europe?

Yes! Although we do require an extra £175 per booking for European travel, this provides you with insurance and breakdown cover, a vehicle on hire form, at least one full bottle of gas, high vis jackets, warning triangles, GB badge, headlight adapters, fuse/bulb kit, European plug adapter and snow chains when required. For travel to southern Ireland the charge is £100.

How do I book a motorhome?

The best way to book a motorhome is to use our online booking form to let us know which dates you are interested in and what requirements you have. Once we have confirmed that your dates are available then we require you to pay a £200 deposit per week being requested which will then secure your booking.

What time do I pick up/drop off the motorhome?

Our pick up times are from 15:00pm and our drop off times are by 11:00am. We can sometimes offer earlier pick up times and late drop off times at an additional cost, if this is a necessity then please let us know when booking.

What do I need to bring with me?

When you come to collect the vehicle you will need to bring means of payment for the security deposit (if not already dealt with) your driving licence and driving license code, passport (if traveling abroad) and 2 utility bills or bank/ credit card statements that are no more than 3 months old. The driving license code can be obtained from: https://www.gov.uk/view-driving-licence. Please note: All drivers must be present and produce this documentation at the time of collection. Other than that, your luggage, bedding, companions and sense of adventure!

Do I need to leave a deposit when collecting the vehicle?

Yes, we hold a damage deposit of £1000 to cover any damage that may occur to the motorhome or its contents whilst on hire. This also acts as an excess should you be involved in an accident. The deposit is payable via credit/ debit card or bank transfer at the start of the hire and is fully refundable if no damage occurs.

Will you show us how everything works?

Yes, a full familiarisation tour is given with every hire, at this time you will be able to ask any questions you may have.

Can we bring our pets with us?

You certainly can, we only ask that you give the vehicle an extra thorough cleaning before it is returned.

How long should I allow when collecting the motorhome?

When you come to pick up the motorhome someone will be there to show you around and give you a full familiarisation tour. This can take anything between half an hour and an hour, so please allow for this time in regards to your travel arrangements.

How long will returning the motorhome take?

Normally around 30 minutes so that you are present while we complete an inspection of the vehicle and its contents.

How many miles to the gallon can I expect?

This is really subject to how you drive and if your journey will be mostly motorways, as a guide expect around 25/28 miles per gallon on average.

Is there a minimum hire period?

A minimum hire period of 3 nights apply, 7 nights in busy periods, this is sometimes extended for certain events.

What happens if the motorhome breaks down?

In the unlikely event you experience a breakdown, all motorhomes have a 24 hour, 7 day breakdown/ recovery throughout the UK and Europe.

Can I take the motorhome on a ferry or the Eurotunnel?

Yes, your motorhome can be taken on a ferry or the Eurotunnel, you will need a registration number and length of vehicle at the time of booking.

Do you offer a delivery service?

There is a possibility of this in quieter times and subject to a charge, please let us know on the booking form if this is a requirement.

Can I leave my car at your depot?

Yes, you can leave your vehicle with us for free, it will be in a secure gated compound. However, it will be left at your own risk.

Is there air conditioning?

There is air conditioning in the cab which when driving will filter through to the habitation area.

Are there electric sockets in the motorhome?

Yes, there are 230v electric sockets throughout the motorhome, however you will need to be connected to an electric hook-up point for them to be operational.

How does the fridge work?

There is a 3 way fridge, this means that it will operate via the engine battery whilst driving, the electric hook-up when on-site or if there is no electricity available, via the LPG gas bottle.

Is there heating and hot water?

Yes, do not fear! All the motorhomes have fantastic heating and hot water that works off electricity or gas.

Is bedding included?

We provide a mattress protector,  you will need to bring your own duvet, pillows, sheets or sleeping bag and towels. We can provide the above for a fee. Please ask for details on the booking enquiry form.

Do we need to clean the motorhome before returning it?

Yes, to avoid any extra charges we expect it to be returned in the same state as it was received, with the waste tank and toilet tank emptied, external cleaning is not required.

Do you supply the gas for heating and cooking?

We operate a replace as you use policy so the vehicle will come with what’s left from the previous hire (we do however make sure there is at least some gas on board).

Do we need to refill the fuel tank?

Yes, we operate a full out, full in policy.